UI & UX Design Discpline
Tekion [RETAIL]
A seamless, uninterrupted car buying experience that is smooth and consistent whether starting in-store or continuing online at home, and vice versa. Don’t let a disjointed consumer experience slow down the essential process to obtain, track, and finalize a deal.
B2B - SaaS
Associate Product Designer
01
Details
Cashiering at Invoice Level
Jul - Aug 2024 | 2 months | Led by me and supervised by the Design Manager.
At Tekion, I led the redesign of invoice-level cashiering to support partial payments, improving flexibility, accuracy, and user experience for Automotive Retail Cloud [ARC] — boosting dealership revenue and user sentiment by 23% and streamlining workflows across regions.
My Role & Responsibilities
I focused on defining clear stages and aligning with UK-specific requirements, collaborating closely with stakeholders to validate constraints and ensure every decision supported real business value throughout the cashering project at invoice level.
Primary Stakeholders
Target Audience
Sales Representative | Finance Manager
Tools
Use Case Mapping
02
Objective & Insights
Design a comprehensive end-to-end cashiering system for dealerships aligned with UK standards.
Resolve all remaining cashiering-related issues as part of the revamp.
Consider regional constraints and future scalability across brands and markets.
Problem Hypothesis
The lack of a complete cashiering system resulted in untrackable payments and difficulty locating processed or pending transactions. Even minor errors caused major confusion, especially since the payment system was integrated. Fixing mistakes required canceling and recreating invoices, leading to frustration, inefficiencies, and additional costs for dealerships.
03
Design Process
Double Diamond
15%
Discover
- De-Briefing PRD [Product Requirements Document] - Background Research - Collaboration with Stakeholders - User Journey Mapping
25%
Define
- Valdation on the objectives & timelines - High-level concept discussion
40%
Design
- Brainstorming with Cross-Collaboration Teams - Design Iterations & Concepts - Concept Validations - Information Architecture - User Flows
20%
Deliver
- Low Fidelity Wireframes - High Fidelity with Prototyping - A/B User testing - Development Hand-Off - Product Testing feedback
Design Journey
Designing the cashiering experience at the invoice level was a top priority due to its significant business value. We began by engaging multiple stakeholders—including product specialists, dealership staff, and even a special visit from the UK Product Manager—to gain comprehensive insights and ensure long-term viability. Several collaborative sessions with engineers helped validate our approach and explore alternate design possibilities.
Primary user flow
04
Impact & Limitation
Provided flexibility on payments & covering 97% detailed use case
Scalable across different dearlship across UK
Satisfaction in live use sentiment increased by 23% in UK
Limitation & Further Action
Even though the solution is scalable across UK dealerships, I understand that regional differences and brand-specific needs may arise. That’s why I built the pilot batch to be fully configurable—allowing flexibility in settings so it can adapt seamlessly to varying requirements as we expand and deploy further.
Key Screen: Exisitng Solution
Key Screen: Redesigned Solution
