UI & UX Design Discpline
Tekion [PARTS]
Tekion Corp is a cloud-native automotive platform revolutionizing dealership operations. The Parts Department manages inventory, streamlines ordering, and supports service workflows for efficient, real-time parts procurement and customer satisfaction.
B2B - SaaS
Product Design Intern
01
Details
Parts Receiving Revamp
Jan 2023 - Jul 2023 | 6 Months | 1 + 5 Designers
Redesigned Tekion’s complex Parts Receiving flow using the Double Diamond method. Unified Purchase Order integration, enabled keyboard-friendly interactions, and reduced order time from 5 to under 2 minutes via OCR—collaborating with cross-functional teams to deliver a seamless, scalable workflow with thorough design documentation.
My Role & Responsibilities
We revamped the experience by deeply researching user flows, competitive benchmarks, stakeholder insights, hosting a design hackathon, leveraging OCR tech, and validating solutions with pilot dealerships for real-world feedback.
Primary Stakeholders
Target Audience
Receiving Clerk | Inventory Manager
Tools
User Persona & Work flow
02
Objective & Insights
Combine Purchase Order & Parts Receiving
Bulk Actions
Keyboard friendly Interaction
Problem Hypothesis
Parts receiving is one of the most complex workflows in the parts module. The process is cluttered, lacks clarity, and isn’t integrated with purchase orders. Additionally, the system doesn’t support bulk receiving actions, making the overall flow inefficient and prone to delays or errors during execution.
03
Design Process
Double Diamond
50%
Discover
- Onborading & Project Briefing - Service Blueprinting - Information Architecture - Design Audit : Heuristic Evaluation - Use case scenario - Live User Sentiments - Support tickets - TAP Request [Total Acceptable Product] - Competitor Analysis - SWOT Analysis
10%
Define
- Project Objectives - Project Scope & Timeline - Success Matrix
20%
Design
- Design Hackathon - Brainstorming with Cross-Collabration Teams - Internal open brainstorming - Design Iterations & Concepts - Re-strucutre Inforamtion Architecture - Use case Scenario & User Flows
20%
Deliver
- Paper Prototyping - Low Fiedlity Wireframes - High Fiedlity With Prototyping - A/B User testing - Development Hand-Off
Design Journey
We began by understanding the fundamentals of purchase orders and parts receiving from scratch. After analyzing Tekion’s current system, we documented everything into a blueprint for stakeholder reference. We benchmarked competitors, gathered insights from internal teams, hosted a 100+ designer hackathon, and brainstormed new flows integrating OCR technology. The final concept was validated with stakeholders and piloted at three dealerships.
Primary user flow
04
Impact & Limitation
Reduce in Order time from 5 mins to 2 mins [OCR technology].
Seamless flow from Purchase Order to Parts Receiving
Keyboard friendly & supports bulk action
Limitation & Further Action
A key limitation was recruiting participants for moderated testing post high-fidelity prototyping. To overcome this, we contacted five dealerships, securing participation from three, ensuring diverse user insights and valuable feedback.
Keyscreen: Exisiting landing page
Keyscreen: Re-design landing page
